MultiCommerce Pro not functional. Support uncontactable!

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    Ian Whyte

    I purchased MultiCommerce Pro 2 days ago and have been unable to make if function. Tried to make contact with support via Chat twice and Support once but there is no response. Chat says We are Here – but nothing happens.

    Issues I have:
    1) The supplied key is not accepted when entered under the license option. It returns message ‘This appears to be an invalid license key for .’ Checking on the Themeegg site my site is shown as active.
    2) The documentation only has the top 2 headings functional. The other headings display nothing.
    3) The theme customize option returns this error message ‘Fatal error: Call to undefined function array_column() in /home2/notablebags/public_html/wp-content/themes/multicommerce-pro/pro/functions.php on line 877’
    Other options also give the same error.
    Investigation suggested that it may be the version of php that is too old. But I picked this early on and have set it to Version 7.1 for the site (Hostgator hosting). Nothing changed.

    Having lost 2 days so far if I do not have a response within 24 hours I intend to open a Paypal dispute to recover my funds.

    Ian Whyte

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